Terrena · Legal

Terms of use

Draft, last updated 2 November 2026. To be reviewed before launch.

Who we are

Terrena is run by Rahul Rajendran (“we”). Contact: [email protected]. Postal address for formal notices: [to fill: postal address]. By using Terrena you agree to these terms; if you don't, please don't use it.

General information only

Terrena brings together public data to help you explore what living somewhere would be like. It is general information, not legal, immigration, tax, medical or financial advice. Entry rules, travel advice and prices change; always confirm with official sources (the destination's immigration authority, your government's travel advice) before you book or travel.

Accuracy

Every figure comes from a named source with a date, shown on each card and on the Sources page. Estimates are marked as estimates. We check data for obvious errors, but we cannot guarantee it is complete, current or correct, and the service is provided as it is, without warranties.

Maps and boundaries

Boundaries follow Natural Earth's de facto view and are not a statement about who should govern an area; see About Terrena.

Other people's content

Photos, imagery and data belong to their authors and are used under their licences, credited where they appear. If you reuse them, follow those licences (listed on the Sources page).

Fair use of the service

Use Terrena as a person browsing it. Please don't try to disrupt it, and don't copy it in bulk: no scraping, crawling or automated downloading of cards, search results, the map's data or the API behind it, and no reusing what Terrena has gathered, checked and written to build another database, service or AI training set. Terrena's collection and the work of checking it are our own, even where the facts come from open sources. Those open sources are free to use under their own licences, and the Sources page links to every one, so go to them directly. We may limit or block access that looks automated.

Accounts

You don't need an account to use the map. You need one to read and post in Community. To have one you must be 18 or over and give an email address you control; you can sign in with a link we email you or with Google. One account per person. Keep access to your email and Google account secure: what's posted from your account is your responsibility.

You can close your account at any time in its settings. We can suspend or close an account that breaks these terms or the Community rules, as those rules describe, and we'll tell you why unless the law or someone's safety prevents it.

Terrena Plus

Plus is an optional paid plan for members. The map, Community and trip exports stay free without it. You see the price before you pay, including any tax that applies: £4 a month or £36 a year, or the amount shown in your currency. Payments are handled by Stripe; we never see your card number.

• Renewal. Plus renews at the end of each month or year until you cancel. We email a reminder before a yearly plan renews.
• Cancelling. Cancel any time from Manage billing on your account. Plus carries on to the end of the period you've paid for, then stops, and you aren't charged again.
• Refunds. If you change your mind within 14 days of your first payment, or of a yearly renewal, write to us and we'll refund that payment in full.
• Price changes. We'll tell you at least 30 days before a new price applies to you, so you can cancel first if you prefer.
• What's included is listed where you subscribe. Features marked “coming soon” aren't part of what you pay for until they launch. If we stop offering Plus, we'll refund the unused part of your current period.
• Closing your account ends Plus straight away. If we close it because it broke these terms or the Community rules, the unused part isn't refunded, unless the law says otherwise.

Community

Community lets members ask and answer questions about places. The Community rules are part of these terms and explain what's allowed, how moderation works and how to appeal a decision.

Members' answers are their own views and experience, not ours, and they are not legal, immigration, tax, medical or financial advice. We don't check every answer and can't promise any is right or current. Check official sources before you act on one.

What you post

• It stays yours. You keep the rights to what you write.
• You let us show it. So that Community can work, you give us a worldwide, non-exclusive, free licence to store, display, format and translate your posts within Terrena, and to show them to other members, for as long as they're on Terrena. We don't sell your posts or use them for advertising.
• You're responsible for it. Only post what you have the right to share, that's honest to the best of your knowledge, and that follows the Community rules and the law where you are.
• Deleting. You can delete your posts. When you close your account, your posts are removed, or kept under “deleted member” with your name removed if they hold up a conversation, as you choose when you close it. Copies in backups are gone within 30 days.
• Moderation. We may hide, remove or refuse posts, and limit or close accounts, under the Community rules. We check posts automatically before they appear and act on reports.

Reporting illegal content and complaints

Use the Report button on any post, or write to [email protected] with a link to it. Complaints about our moderation, or about how we handled a report, go to the same address; the Community rules explain the appeal process and timings. Grievance officer (India, IT Rules 2021): Rahul Rajendran, [email protected].

Changes to Terrena and these terms

The map is free, and Terrena may change: we may add, change or remove features, or stop the service. We may update these terms; the date at the top shows when. If a change matters to members, we'll email them before it applies. Continuing to use Terrena after a change means you accept the new terms.

Our responsibility to you

Terrena is an information service, provided as it is. To the extent the law allows, we aren't responsible for decisions you make using it, including travel, visa, housing or money decisions, for what other members post, or for indirect losses. Nothing in these terms limits responsibility that the law doesn't allow us to limit, such as for death or personal injury caused by our negligence, or for fraud, and nothing takes away your rights as a consumer under the law where you live.

Law and disputes

These terms are governed by the law of [to fill: governing law, e.g. England and Wales]. If you live elsewhere you keep the protections of your local law, and you can bring a claim in your local courts. If something goes wrong, please contact us first; most things can be put right quickly.