Terrena Community

Community rules

Draft, last updated 2 November 2026. Part of the Terms; joining Community means agreeing to them.

Community is where people planning a move, or a long stay, ask the people who know a place. It works when questions are clear, answers are honest and everyone is treated with respect. These rules keep it that way.

Who can join

  • You must be 18 or over. Accounts we believe belong to someone younger are suspended.
  • One account per person, in your own name or a nickname. Don't pretend to be someone else, an official, or a business.
  • You're responsible for what's posted from your account, so keep your email (and your Google account, if you sign in with it) secure.

What makes a good post

  • Ask in the right place. Town questions in the town; visa questions usually do better in the country.
  • Search first. Your question may already have answers.
  • Answer from experience, and say how recent it is (“rented in Kochi in 2025”). Rules and prices change.
  • Link official sources for visas, tax, health and safety, and say when you're not sure.
  • Be kind. Everyone was new somewhere once. Disagree with the answer, not the person.

Visa, legal, health and safety answers

Answers from members are personal experience, not official or professional advice. Before you rely on one, check the official source: the destination's immigration authority, your government's travel advice, or a qualified professional. Terrena shows its own sourced visa rules and travel advice on each place's card.

In an emergency, contact local emergency services, not Community. If someone may be in danger, call emergency services for them and report the post so we see it quickly.

Not allowed

We remove these, and may suspend or close the account:

  • Illegal content, including anything that sexually exploits children, terrorism, threats, and selling illegal goods or services.
  • Harassment, hate and threats: attacking people for who they are (race, ethnicity, nationality, religion, caste, sex, gender, sexual orientation, disability, age), bullying, or encouraging others to.
  • Sexual content and graphic violence.
  • Encouraging self-harm or suicide. If you're struggling, please contact a local helpline or emergency services.
  • Scams and fraud: fake rentals, deposit requests, “guaranteed visa” offers, fake documents, money-flipping.
  • Help breaking immigration or employment law: overstaying, working without permission, lying on applications, fake bookings or tickets to fool officials, or avoiding border checks. Asking how to stay legally is welcome.
  • Selling and promotion: ads, referral links, paid visa or relocation services, or recruiting. Mentioning a business you used, as part of an honest answer, is fine.
  • Other people's personal information: names with addresses, phone numbers, photos, or anything that could identify a private person who hasn't agreed.
  • Spam: the same post in many places, off-topic posts, or bulk AI-written answers. If you use AI to help write, check it and own it.
  • Claims presented as fact that you know are false, especially about entry rules, health or safety.
  • Getting round these rules, for example with new accounts after a suspension.

Protect yourself

  • Don't post your passport or ID numbers, address, phone number or exact travel dates.
  • Never send money or documents to someone you met here. Terrena never asks for payment in Community.
  • Be wary of anyone who moves the conversation to private messages to sell you something.

How moderation works

  • Automatic checks look at every post before it appears. Posts that might break these rules wait for a person to review them, usually within a day or two.
  • New accounts can post a few questions and answers a day and can't add links at first. Limits relax as you take part.
  • Report any post that breaks a rule with the Report button. Reports are private; the author isn't told who reported.
  • What we may do: remove a post, hide it while we check, warn you, limit what you can post, suspend your account for a time, or close it. Serious harm (illegal content, threats, scams, exploitation) can mean closing an account straight away.
  • We tell you when we remove your post or limit your account, and why, unless the law or someone's safety prevents it.
  • Where the law requires, we report illegal content to the authorities.

Appeals and complaints

If you think we got a decision wrong, reply to the email we sent or write to [email protected] within 30 days, with the link to the post. A person who wasn't involved in the first decision looks at it again, and we reply within 14 days. You can also complain about how we handle reports, or about content you believe is illegal, at the same address.

Grievance officer (India, under the IT Rules 2021): Rahul Rajendran, [email protected]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

Changes

We may update these rules as Community grows. We'll say what changed at the top of this page and, for important changes, tell members by email before they apply.